Return Policy

Please notify Custom Flag Company in the event of a shipping error, shortage or product that is damaged within 48 hours of delivery. Errors, shortages or product that is damaged cannot be returned for credit after two weeks of receipt.

Stock items that are returned within 14 days of delivery will be refunded in full MINUS shipping charges. Stock Items returned after 14 days will be subject to 15% restocking fee. Special orders or non-stock items are not returnable. See notes below for clarification. All shipping, handling and freight charges are non-refundable.

State, International, and Military flags that you have paid extra to add a pole hem and/or fringe are NON-REFUNDABLE.

Flag bunting is NON-RETURNABLE, NON-REFUNDABLE, AND NON-EXCHANGEABLE.

United States, State, International, Military and Historical Stick flags are non-refundable.

Striped and Solid Attention Flags, Pennants, Burgees, Banners Spinnakers are made to order and are non-returnable unless damaged. If the item is damaged notification must be sent within 48 hours of receipt.

Custom orders, such as flags, banners, and table coverings are non-refundable. Altered flags are non-refundable.

Special orders are non-refundable. This includes custom items, embroidered items, headers, fly-end corners, engraving plates, flags you paid extra to add a pole hem and/or fringe to, and any international or state flags over 5ft x 8ft. Many large flags are not stock items and are made to order so they are non-refundable.

In Ground Flagpoles are non-returnable. Poles shipped via Freight must be inspected by the receiver before you sign the delivery acceptance form. Once you sign for the flagpole you are accepting responsibility of delivery. However, if you notice something is missing or damaged upon receiving, before a signature is given you should refuse delivery and contact us immediately.

Some color fading due to exposure to the sun is natural, does not affect the usability of the flag, and is not a warranty issue. Tears and fraying resulting from high winds and other weather conditions, as well as torn flags and normal wear are not covered under warranty. Washing or defacing any item purchased automatically constitutes as non-returnable.

Please email admin@customflagcompany.com with the reason of your return. We will be in contact in 1-2 business days regarding your return.