Does Custom Flag Company accept Purchase Orders?
We do accept purchase orders from approved corporations and organizations. Our terms are net 30 days. To place an order via purchase order, you can fax or email your order into us at (303) 431-1119 or
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. We will process your order and contact you if there are any questions. Please be sure to include a contact name, phone number, bill to address and ship to address on all purchase orders.
Does Custom Flag Company offer volume discounts?
Volume discounts are offered. Please call us at 1-866-506-3524 to discuss.
Will I pay sales tax when I order online?
Because we are a company based in Colorado, we will only collect Colorado state sales tax from Colorado based customers. We do not have any physical presence outside of Colorado, so we will not withhold sales tax from customers from other states. It is up to the individual customer to determine whether or not they are responsible to pay their sales tax in their respective state.
How can I make payment?
We accept VISA, Master Card, Discover or American Express. Approved purchase orders can be billed on a net 30 day basis. Please fax purchase orders to (303) 431-1119. We accept personal and business checks via US mail and of course, cash in person.
Do your products have a warranty?
Custom Flag Company warrants that its products will be free from defects in material and workmanship under normal use and service for a period of one year from the date of shipment by Custom Flag Company This warranty does not cover normal wear and tear, defects caused by improper installation, overloading, accident, misuse, neglect, or alteration or modification.
When will I get my order?
We will ship your stock order within 24 hours. If the flag(s) you ordered is not currently in stock, please allow 5-7 days for us to ship your order. We will typically hold your order until all items are in stock and ready to go. This avoids duplicate shipping charges and backorder confusion. You can send us an e-mail at any time to check on the status of your order. You will receive a prompt response to your inquiry. Your order will ship via UPS ground service unless you specify otherwise. Flagpoles ship via freight truck which due to the nature of the merchandise and shipping routes does take longer.
Can you add me to your email list when flags should be at half-staff?
Yes, please click here to fill out the form to add your email to our list.
Are your flags made in the USA?
Yes all of our flags are made in the USA. We sell only FMAA made United States Flags.
FMAA, the Flag Manufacturers Association of America, is an organization made up of several of the country’s leading flag makers who have crafted a set of specifications that will guarantee and highlight the domestic sourcing and manufacture of US flags. This rectangular logo and the oval certification seal are your assurances that this product has been made in the USA of materials that are domestic in origin and that all processes in every step of the US flag’s manufacture were completed in USA facilities with USA labor. Spread the word. Tell your friends to look for the FMAA logo and/or seal to ensure that they are purchasing a US made American flag.
What size flag should is appropriate for my flagpole?
The size of flag is determined by the size of the flagpole. For residential mounted flagpoles the 3’x5’ flag is the most common. Please be aware of the size of flag that is recommended for your flagpole. Flying a larger flag than is recommended by the manufacturer may result in damage to the flagpole.
Common size range chart
15’ 3’x5’
20’ 3’x5’- 4’x6’
25’ 4’x6’ – 5’x8’
30’ 5’x8’ – 6’x10’
35’ 6’x10’ - 8’x12’
40’ 6’x10’ – 10’x15’
45’ 8’x12’ – 10’x15’
50’ 10’x15’ -12’x18’
60’ 10’x15’- 15’x25’
70’ 12’x18’ – 20’x 30’
80’ 15’x25’- 20’x38’
90’ 15’x25’ -20’x38’
100’ 15’x25’ -30’ X 60’
Can I fly two flags from the same pole?
Yes, you can fly two flags from the same flagpole. You just need to have two sets of snap hooks, and they can be on the same rope or halyard. The United States flag will always go on top. Typically you leave approximately one foot of space between the United States flag and the second flag.
How long will my flag last?
There is no exact answer to that question. The life expectancy of a flag will depend on the elements that it is exposed to. Regardless of fabric type and construction features, flags sooner or later will succumb to the elements. Sun, rain, wind, ice, and snow all weaken flag fabrics and threads. Many of our customers report that by taking their flag down during the windiest 5% of the days they double the life expectancy of their flag. The U.S. Government generally expects a nylon flag to last approximately 90 days based on daily usage from sunrise to sunset but not during periods of inclement weather.
|
